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Terms & Conditions



ORIGINATION CHARGES

All order require either a screen, die or template. These are chargeable and vary with different items. The origination charge is listed below each product.

ARTWORK

In order to produce a good clear print on any product, it is necessary to have camera ready artwork.  We require artwork which can be accepted in most digital formats on disk, or via email.  Please contact us for full artwork specification requirements and further assistance.  We can advise and help in the supply of artwork which may incur a minimum charge of £10.  This is inclusive of an initial faxed proof.

PROOFS

If you would like to see a representation of your order prior to production this is possible in most cases and two options are available:

1. A paper proof - photographic, black and white representation - Cost £10

2. A printed proof - supplied on the appropriate item, printed to the correct size and colour - Cost approximately £30 per colour per design, but please contact us for a precise quote

 

PRINT SIZE AND POSITION

Unless specified, the size and positioning of the printing will be at the discretion of the printer.

COLOUR MATCHING

Printed PMS matches are approximate and may differ on different substrates. Every care will be taken to achieve the desired effect. If an exact match is required with no tolerance, (this may incur an extra charge) and we recommend that you request a proof (see Proofs above). Failing this no liability can be accepted for colour variation.

QUANTITIES VARIANCE

Printed goods may be subject to 10% over or under run.  The quantity supplied will be charged for.

 
SAMPLES

All sizes shown throughout this catalogue are approximate.  Colours shown are as accurate as modern reproduction methods and screen resolution will allow and no liability can be accepted for any variation. 


Perceptions of quality are subjective and will vary from person to person.  No responsibilty can be accepted for products not meeting a customer's specific expectations regarding build quality or general 'feel' unless they differ from samples supplied (and approved by the customer) prior to placing the order.  If in doubt, we recommend seeing a sample before placing the order.  Many samples are free of charge, but some are charged for and credited providing they are returned in good condition within 21 days. More expensive samples may need to be secured with a credit card.

COMPANY LOGOS

The products shown in this catalogue are personalised to show the effect that can be obtained, but do not necessarily imply that the products have been supplied or endorsed by the owners of the trademarks featured.

SECOND COLOUR OR POSITION PRINTING

Available on most products - Prices on application.

VAT

All prices are subject to VAT, rate prevailing at time of despatch.

CARRIAGE

Prices shown are ex-works. Carriage is charged on all orders.

LEAD TIMES
 

You will be notified of an approximate lead time when you place an order. Once in production, changes to an order, or cancellation, may incur extra charges.  If the goods are needed for a specific date, or there are any special delivery instructions, we must be notified in writing at the time of placing the order otherwise we cannot be held responsible for any delays.

 

RISK AND TITLE

1. Risk in the goods passes when they are delivered to the customer.

2. Not withstanding the earlier passing of risk title in the goods shall remain with the Company and shall not pass to the customer until the amount due under the invoice for them have been paid in full.

3. Until title passes the Customer shall hold the goods as bailee for the Company and shall store or mark them so that they can at all times be identified as the property of the company.

4. Our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods

 

RETURNS

 

We do not accept returns where we have fulfilled your order as specified due to the goods having been printed or personalised to your specification.  We cannot be held liable for incorrect artwork supplied or incorrect artwork approved by you.  We are not liable for an incorrect delivery address supplied by you.   If the goods are needed for a specific date, or there are any specific delivery instructions, we must be notified in writing at the time of placing the order otherwise we cannot be held responsible for any delays.

 

This will not affect your statutory rights.

 

In the unfortunate event that the goods arrive faulty, or you have a problem, then we reserve the right to inspect the goods as supplied before they are used by the buyer.  The complaint must be put in writing within 7 days of delivery.

 

In the event the goods are not delivered, or there's a shortfall in the order quantity, written notification must be received within 7 days of the actual, or expected, delivery date.

 

PRICING

Prices are effective 3rd April 2014 and are exclusive of VAT. Prices are per item unless otherwise stated for quantities shown. Should your requirements be for a larger quantity, please contact out Sales Department. All prices are subject to fluctuation due to factors beyond the Company's control.  Prices shown may be subject to change without prior notice.

SMALL ORDER CHARGE

Order to the value of less than £100 exclusive of any origination charges will be subject to an administration charge of £15.00.