Terms & Conditions


All order require either a screen, die or template. These are chargeable and vary with different items. The origination charge is listed below each product.


In order to produce a good clear print on any product, it is necessary to have camera ready artwork.  We require artwork which can be accepted in most digital formats on disk, or via email.  Please contact us for full artwork specification requirements and further assistance.  We can advise and help in the supply of artwork which may incur a minimum charge of £10.  This is inclusive of an initial faxed proof.


If you would like to see a representation of your order prior to production this is possible in most cases and two options are available:

1. A paper proof - photographic, black and white representation - Cost £10

2. A printed proof - supplied on the appropriate item, printed to the correct size and colour - Cost approximately £30 per colour per design, but please contact us for a precise quote



Unless specified, the size and positioning of the printing will be at the discretion of the printer.


Printed PMS matches are approximate and may differ on different substrates. Every care will be taken to achieve the desired effect. If an exact match is required with no tolerance, (this may incur an extra charge) and we recommend that you request a proof (see Proofs above). Failing this no liability can be accepted for colour variation.


Printed goods may be subject to 10% over or under run.  The quantity supplied will be charged for.


All sizes shown throughout this catalogue are approximate.  Colours shown are as accurate as modern reproduction methods and screen resolution will allow and no liability can be accepted for any variation. 

Perceptions of quality are subjective and will vary from person to person.  No responsibilty can be accepted for products not meeting a customer's specific expectations regarding build quality or general 'feel' unless they differ from samples supplied (and approved by the customer) prior to placing the order.  If in doubt, we recommend seeing a sample before placing the order.  Many samples are free of charge, but some are charged for and credited providing they are returned in good condition within 21 days. More expensive samples may need to be secured with a credit card.

Please note that pencil samples supplied may be cleaner than the final delivered order.  This is because pencils contain natural graphite in their leads and, when in transit, movement between the pencils can cause fine particles of graphite dust to settle on the barrels.  This is unavoidable, but the dust can be removed using a damp cloth.


Changes in manufacturing processes and updates in product styles or finishes can happen over time.  This can result in the products you receive for a repeat order not being an exact match to those supplied for your original order.  If an exact match is required, then please request a sample before placing the order.  We can not be held responsible for product changes that have occurred unless we are made aware that an exact match is required at the time of ordering.


The products shown in this catalogue are personalised to show the effect that can be obtained, but do not necessarily imply that the products have been supplied or endorsed by the owners of the trademarks featured.


Available on most products - Prices on application.


All prices are subject to VAT rate prevailing at time of despatch.  If the order is to be shipped to an oversees address, the customer is liable for any import duties/taxes.


Prices shown are ex-works. Carriage is charged on all orders.


You will be notified of an approximate lead time when you place an order. Once in production, changes to an order, or cancellation, may incur extra charges.  If the goods are needed for a specific date, or there are any special delivery instructions, we must be notified in writing at the time of placing the order otherwise we cannot be held responsible for any delays.



1. Risk in the goods passes when they are delivered to the customer.

2. Not withstanding the earlier passing of risk title in the goods shall remain with the Company and shall not pass to the customer until the amount due under the invoice for them have been paid in full.

3. Until title passes the Customer shall hold the goods as bailee for the Company and shall store or mark them so that they can at all times be identified as the property of the company.

4. Our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods




We do not accept returns where we have fulfilled your order as specified due to the goods having been printed or personalised to your specification.  We cannot be held liable for incorrect artwork supplied or incorrect artwork approved by you.  We are not liable for an incorrect delivery address supplied by you.   If the goods are needed for a specific date, or there are any specific delivery instructions, we must be notified in writing at the time of placing the order otherwise we cannot be held responsible for any delays.


This will not affect your statutory rights.


In the unfortunate event that the goods arrive faulty, or you have a problem, then we reserve the right to inspect the goods as supplied before they are used by the buyer.  The complaint must be put in writing within 7 days of delivery.  We are unable to accept returns where the goods have been modified or damaged in any way other than that caused during the production or delivery process.


In the event the goods are not delivered, or there's a shortfall in the order quantity, written notification must be received within 7 days of the actual, or expected, delivery date.



Prices are effective 31st May 2017 and are exclusive of VAT. Prices are per item unless otherwise stated for quantities shown. Should your requirements be for a larger quantity, please contact out Sales Department. All prices are subject to fluctuation due to factors beyond the Company's control.  Prices shown may be subject to change without prior notice.


Order to the value of less than £100 exclusive of any origination charges may be subject to an administration charge of £15.00.

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